Work Experience
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2021 - Present
Eurobank-Direktna A.D. Belgrade, RS
Business Continuity Planning Specialist
Key activities and responsibilities imply:
Development, implementation and continuous improvement of business continuity management system according to the Plan-Do-Check-Act method;
Management of business continuity life cycles in the business continuity management system;
Development, implementation, control and improvements of yearly strategies and plans that include:
Trainings;
Risk assessment;
Business Impact Analysis;
BCMS tests;
Lessons learnt;
Reporting to key stakeholders;
Maintenance of the BCMS;
Active partnership in the response phase.
2021
2017-2021
Eurobank A.D. Belgrade, RS
Project Manager
Key activities and responsibilities imply:
Management of project life cycles of the multiply assigned strategic projects and programmes of the Bank;
Programme and project methodologies development;
Alignment of the actual PM practice with the best business and project practice;
PMO development.
2017
2016-2017
Eurobank A.D. Belgrade, RS
BPM and System Support Department Manager
Key activities and responsibilities imply:
Responsible for overall managing the business process management and system support department by applying a systematic approach of analyzing, designing, implementing, monitoring, and optimizing business processes with respective technologies. Strong orientation on continuous improvement of strategies and methodologies to improve business performance, productivity, employees and customer satisfaction, including:
Harmonization of strategic effectiveness with the operational efficiency;
Business process management by approaching:
Analysis of existing business processes within an organization;
Design and implementation of new processes that better fit the organization’s goals;
Measurement of the effectiveness of processes by using various performance metrics such as cycle time, error rates, and overall satisfaction;
Collaboration with cross-functional teams;
Communication process changes and implementation;
Process standardization and compliance;
Management and coordination of process improvement initiatives and projects.
2016
2015-2016
Eurobank A.D. Belgrade, RS
Loan Administration Manager for PI
Key activities and responsibilities imply:
Responsible for overall managing the loan operations department of private individuals and simultaneously concentrated on internal organizational changes.
A proactive participant in systematic re-arrangement of activities, processes, procedures and knowledge towards the creation of a synergetic effect and a structure that is based on customer-centricity principles.
Particular expertise in the following areas of responsibility:
Formulation of operations direction and implementation of strategy;
Team management;
Business process management;
Performance management;
Decision making;
General ledger accounts management;
Business analysis;
Procedural improvement;
Collateral monitoring;
Complex problem solving;
Reporting;
Quality control and improvement;
Productivity and efficiency development;
Product and innovation process development;
Development of legal, regulatory, information security and compliance requirements;
Development of project documentation;
Participation and implementation of significant business projects according to the strategic objectives.
2015
2009-2015
Eurobank A.D. Belgrade, RS
Deputy Operations and Underwriting Manager
Key activities and responsibilities imply:
Being responsible for overall managing loan operations department of private individuals implies maintaining smooth daily operations, developing people, optimizing business processes and procedures, employing best business practices to achieve better business performance, effective service to the end customers, increasing efficiency, productivity and company’s competitiveness. Carrying out supervisory responsibilities following the company's policies and applicable regulations and laws.
Selected best practices and project accomplishments are recognized in strategic projects that relate to regulation compliance, business process automation and digitalization, collateral management improvements, and the development of collaboration tools.
2009
2007-2009
EFG Retail Service A.D. Belgrade, RS
Operations Loan Supervisor
Key activities and responsibilities imply:
Responsible for supervising loan operations and leading the team that deals with loan document preparation, processing, servicing, accounting, reporting, and customer service. Designing and administering systems and procedures to ensure accurate and timely operation processing.
Main activities and responsibilities comprehend:
People and team development;
Planning, implementing, control and improvement of daily operations;
Monitoring and supporting day-to-day operations and financial transactions;
Participation in defining requirements for system development;
Participation in product development and improvement of existing operations processes;
Identifying and resolving issues promptly related;
Effective response to business needs;
Producing informative and well-organized reports to key stakeholders.
2007
2006-2007
EFG Retail Service A.D. Belgrade, RS
Loan Administration Coordinator
Key activities and responsibilities imply:
Responsible for administrating and coordinating operational activities with emphasis on banks' merger program phases, including:
Pre-merger activities;
Integration of financial modules / IT system integration;
Post-merger activities that imply: organizational changes implementation and follow-up, internal acts harmonization, and financial and reporting system consolidation.
2006
2005-2006
EFG Retail Service A.D. Belgrade, RS
Operations Card Support Officer
Key activities and responsibilities imply:
Card department back office operator, responsible for liaising with customers regarding various credit card queries. Responsible for charge back on both levels, customers and merchants and communication with the processor. Managing new credit card projects in testing and live environment as well as creating and implementing new procedures.
2005
1997-2005
Platans d.o.o. Belgrade, RS
Administrative Officer
